We want receiving your Budget Diaries order to be simple and stress-free. That's why we offer FREE shipping across New Zealand on every order.

Key Information

• Order Cut-Off Time: Orders placed by 2:00 p.m. will begin processing the same business day.
• Processing Time: 1–2 business days (Monday to Friday).
• Estimated Delivery Time: 3–10 business days (Monday to Friday) after processing.
• Shipping Cost: FREE on all orders.
• Shipping Area: New Zealand wide.

Where Do We Ship?

Budget Diaries currently ships within New Zealand only.

We're focused on providing our products and service to Kiwi customers first. As our business grows, we may expand to other countries in the future.

Order Cut-Off Time

Orders placed before 2:00 p.m. on a business day will begin processing that same day. Orders placed after the cut-off time, on weekends or on public holidays will begin processing on the next business day.

Processing & Delivery

Once your order has been placed, please allow 1–2 business days for processing.

After your order has been processed and dispatched, estimated delivery is 3–10 business days.

Please keep in mind that delivery times are estimates and may occasionally be affected by courier delays, public holidays, severe weather or other circumstances outside our control.

FREE Shipping NZ Wide

We believe starting your savings journey shouldn't come with unnecessary extra costs.

That's why standard shipping is completely FREE on every Budget Diaries order across New Zealand.

No minimum spend. No surprise shipping fee at checkout.

Cancelling an Order

If you need to cancel your order, please contact our customer support team as soon as possible after placing it.

We'll do our best to cancel your order before it has been processed or dispatched. Once an order has entered the fulfilment or shipping process, we may no longer be able to cancel it.

Delayed Orders

If your order hasn't arrived within the expected delivery timeframe, please check your tracking information first and allow an additional 2 business days for unexpected courier delays.

If your parcel still hasn't arrived, contact us with your order number, and our team will be happy to assist you.

Damaged or Incorrect Orders

If your order arrives damaged or you've received an incorrect item, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number
• Clear photos showing the item and any damage or issue
• A brief description of what went wrong

Our team will review the information and work with you to find an appropriate solution.

The Budget Diary NZ
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